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Webinar Replay: Better CX with CCM and CRM

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Better CX with CCM and CRM

Creating personalized, compliant communications at the speed of business is integral for improving the customer experience and creating new business in insurance, financial services and healthcare, but often, front line workers are not equipped with the technology to do this.

They are often challenged to find the right approved communications template, at the right time. Getting the most current version, or the right variation for the wide variety of situations they encounter is a challenge. Additionally, the disconnect between CRM data and service solutions make it increasingly difficult to connect and engage with customers who have come to expect personalized interactions.  

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