Customer Communications Management for Insurance
Resources and articles for Insurance, from Messagepoint
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Read ArticleThe Impact of Personalized Claims: Customer Gratitude
To provide the best possible customer experience, insurers need the capability to enable those closest to the customer to easily personalize customer correspondence.
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Read Article3 Reasons Why Insurers Need to Rethink Their Claims Communications
Why should insurers care about communications in a claims cycle? Well, it’s the biggest influencer of loyalty, brand sentiment, and revenue, which means it’s critical that it’s done right.
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Read ArticleWhy the Personal Touch in Claims Communications Makes all the Difference
When it comes to the claims world, the concept of customer experience (CX) has become key as organizations battle to remain relevant and deliver against increasingly challenging customer expectations.
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Read Article5 Ways to Up Your Member Communication Game
One initiative worth considering is to move toward consolidating your organization’s member communications within a shared services environment.
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Read ArticleMessagepoint’s Patrick Kehoe Participates in Panel Discussion at America’s Claims Event 2018
Messagepoint is pleased to announce that Patrick Kehoe, EVP of product management, will be participating in a panel discussion at America’s Claims Event 2018, held at the JW Marriott in Austin, Texas.
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Read ArticleContent is Key When it Comes to Enhancing Your Insurance Customer Experience—Here's Why
Achieving customer-centricity has led carriers to take a hard look at their insurance customer experience, as well as the technologies used to engage with customers over every channel.
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Read MoreWhitepaper - Automation of CCM Templates
Learn how companies can significantly reduce the number of templates at much lower cost and effort than in a manual process.
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Read ArticleWhy Claims Handling is Ground Zero for Customer Retention or Churn
For P&C insurers, the quality of the claims experience will largely define the customer experience and determine whether a carrier will benefit from customer retention or see churn.
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Read MoreMessagepoint for Insurance
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Read Article3 Ways to Make Your Insurance Omnichannel Strategy More Manageable
Many organizations in the historically print-centric insurance industry are finding themselves amid a digital communication transformation. If yours is among them, your customers may be telling...
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Read ArticleWhy Content Rules
The goal should be to view all customer communications from the customer’s perspective, rather than in the context of the tools used to deliver it.
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Read ArticleDirect Mail Remains Relevant for Insurance Marketing
Like organizations in nearly every industry today, insurers are pushing for digital innovation as a means to improve customer acquisition and the customer experience. This focus is essential for...
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Sunlife Financial Statement Design
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Read ArticleThe Content, Not the Technology, Determines the Success of Transformational CX Projects
While choosing the right technology for your company is important, having the latest technologies in place won’t improve the CX unless your customer-facing staff is able to do two fundamental things
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The Co-operators Modernizes Policy Communications
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Read ArticleThe Co-operators Selects Messagepoint
The Co-operators Messagepoint as key partner in their Customer Communications strategy
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Read MoreMaking CCM More Responsive to the Business
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Read ArticleIt’s the Content, Dummy: Are You Using This Weapon to Impact CX?
The best CCM tools on the market won’t help you achieve your CX goals if you can’t get the right content into the tool and manage it in an effective way.
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![Recipe for Good Statement Design [Infographic]](https://content.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fcontent.cdntwrk.com%2Ffiles%2FaHViPTcyNTQ0JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzVhN2YzZWUxM2Q0N2IuanBnJnZlcnNpb249MDAwMCZzaWc9MTM1ZGFiNTRiYWYzY2NlMWU5YjI1ZGZhYTkyNWZhZmY%25253D&size=1&version=1539272606&sig=167e03952cabba92eb333b0bdc5abf26&default=hubs%2Ftilebg-blogs.jpg)
Read ArticleRecipe for Good Statement Design [Infographic]
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Read ArticleWhere Can a Hybrid Cloud Approach Take You?
Employing a hybrid cloud software-as-a-service approach to CCM can improve data accessibility and security for an insurance organization and enhance customer experience.
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