CCM: The Cornerstone of Customer Interactions

Communicating with customers with consistent, accurate messaging is vital when improving customer experience across channels.

Our Patrick Kehoe, EVP Product Management at Messagepoint, and other industry leaders share how to make content the cornerstone of your customer communications strategy.

On this webcast you will learn how to:

  • Improve your CRM by incorporating Customer Journey Mapping in your planning
  • Embrace omnichannel design to deliver flexible best-in-class communications
  • Connect your operational communications to your CX strategy
  • Integrate Customer Communications and CRM to better manage your content
  • Manage complex, enterprise-scale customer communications content at scale
  • Make complex, enterprise-scale customer communications easy to manage

Managing the process of delivering personalized, consistent, and compliant customer communications can be extremely difficult especially in rapidly changing regulatory conditions. Watch this webinar to learn how Customer Communications Management can help you manage your complex communications. 
 

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