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Making CCM More Responsive to the Business
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How Banks Can Take CX from Inside-Out to Outside-In
Improving the customer experience (CX) has been the driving force in bank marketing for many years now. Yet, achieving the goal of a seamless experience still presents challenges when it comes to...
Alliance Data Streamlines Customer Communications Management
Learn how Messagepoint gave business users at Alliance Data the control they needed to manage customer communications more effectively.

Achieve Enterprise Efficiency and Effectiveness with Every Customer Communication
No matter what industry your organization is in, documents drive the fundamental functions that make your business run. In particular, customer communications of all kinds—from invoices and...

It’s the Content, Dummy: Are You Using This Weapon to Impact CX?
The best CCM tools on the market won’t help you achieve your CX goals if you can’t get the right content into the tool and manage it in an effective way.

Gaining Automation, Speed and Agility with Cloud-Based SaaS CCM
Businesses continue to need the ability to communicate new information quickly. Whether supporting marketing objectives or compliance, time to market with new information is more important than ever

Tackling the Multi-Jurisdictional Document Compliance Challenge
Document compliance can be a nightmare for organizations in regulated industries operating in multi-state or global markets. You need the right tools to tackle this.

Think Direct Mail Marketing Is Dead? Not For Millennials
The rise of digital channels has forced financial institutions to radically rethink their marketing strategies. While digital media have proven effective — no doubt — that doesn’t mean other...

Staying Relevant in the Age of the “Selfie Generation”